Terms & Conditions

  • Home
  • Terms & Conditions

You are currently using the website www.cmytrip.com. The travel site, mobile site and Cmytrip mobile App in AppStore and PlayStore are owned, maintained and operated by CMYTRIP INTERNATIONAL PRIVATE LIMITED. Here in after referred to as (“CMYTRIP”/ “CMT”/ “we”/ “us” or “our”). Our company is incorporated and it exists under the laws of the Republic of India.

Cmytrip may change, alter or remove any part of these below written Terms and Conditions without any prior notice. Any changes done in this Terms and Conditions of Use will be applicable from the moment posted on the site. Please revisit this area of the Website from time to time as we may change these terms and conditions occasionally and your continued use of the Website will constitute your acceptance of the amended terms and conditions.

You accept the terms and conditions listed below without restriction or qualification when you access, browse, or use this site. Any sub-site that you access through this site, whether it belongs to a "associate" of Cmytrip international pvt ltd or not, may have its own terms and conditions of use that are unique to that sub-site. Sub-sites could have extra terms and conditions of usage which is specific to such sub-site.

These Terms and Conditions of Use and any additional terms posted on this Site together constitute the entire agreement between Cmytrip international Pvt Ltd and you with respect to your use of this Site.

We request you to check the itinerary date, travel sector, name as per Govt ID Proof and all terms & conditions properly.

Electronic legal contract between the User and Cmytrip:

Users must acknowledge, While accessing, using, browsing or make booking through Cmytrip. Users have to accept that they are agreed to the terms and conditions of our portal. If you do not accept the terms stated here, do not use this Website and our services. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking.

If you have any queries please contact us before making any booking In case of any violation, Cmytrip International Pvt Ltd and its subsidiaries (including Cmytrip) reserve all the rights for taking any legal actions against them.

This Site is only for your personal use. You shall not distribute, exchange, modify, sell or transmit anything you copy from this Site, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

As long as you comply with the terms of these Terms and Conditions of Use, Cmytrip international pvt ltd grants you a non-exclusive, non-transferable, limited right to enter, view and use this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way.

Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions. Answers to such questions may be mandatory and/or optional. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.

The online booking facilities on this Website utilizes Secure Sockets Layer (SSL) encryption to help ensure the security of all online booking transactions. SSL encryption is automatically enabled whenever you submit information to us via the internet.

All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the "Content"), are protected by copyright under international conventions and copyright laws. You cannot use the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.

There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by Cmytrip international pvt ltd or otherwise by displaying them on this Site, Cmytrip is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, and civil and criminal statutes.

You may download such copy/copies of the Content to be used only by you for your personal use at home unless the subsite you are accessing states that you may not. If you download any Content from this Site, you shall not remove any copyright or trademark notices or other notices that go with it.

The terms, services, and material displayed on Cmytrip are the property of the website. Any unlawful duplication and use of the trademark product and services without prior concern will be considered larceny, and strict actions may be taken against the concerned person/organization/company.

Cmytrip grants you the restricted right to enter, explore, utilize, and transact on its website. You undertake not to misuse its materials or disrupt the operation of this Site in any way. You accept that, except for information, products, or services given by Cmytrip, we do not endorse any other information in any way. You also accept that Cmytrip does not guarantee that files available for downloading from the site will be free of any form of virus.

If this Site contains bulletin boards, chat rooms, access to mailing lists or other message or communication facilities, you agree to use the same only to send and receive messages and materials that are proper and related thereto. By way of example and not as a limitation, you agree that when using the Site or any facility available herefrom, you shall not do any of the following:,

• Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others
• Publish, post, distribute or disseminate any defamatory, infringing, obscene, indecent or unlawful material or information.
• Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy and publicity) unless the User owns or controls the rights thereto or has received all consents therefor as may be required by law,
• Upload or attach files that contain viruses, corrupted files or any other similar software or programs that may damage the operation of another's computer.
• Delete any author attributions, legal notices or proprietary designations or labels in any file that is uploaded
• Falsify the origin or source of software or other material contained in a file that is uploaded.
• Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters, or download any file posted by another user of a Forum that the User knows, or reasonably should know, cannot be legally distributed in such manner.

You are prohibited from posting or transmitting any defamatory, libellous, obscene, pornographic, profane, threatening or unlawful material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law.

Cmytrip international Pvt Ltd assumes no liability or responsibility arising from the contents of any communications containing any defamatory, erroneous, inaccurate, libellous, obscene or profane material. Cmytrip international Pvt Ltd may change, edit, or remove any user material or conversations that are illegal, indecent, obscene or offensive, or that violates Cmytrip International Pvt Ltd's policies in any way.

Cmytrip international pvt ltd will fully cooperate with any law enforcement authorities or court order requesting or directing Cmytrip international pvt ltd to disclose the identity of anyone posting such materials.

If you send any communications or materials to the Site by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by Cmytrip international Pvt Ltd, as non-confidential.

You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way Cmytrip International Pvt Ltd uses such material.

Any material submitted to this Site may be adapted, broadcast, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by cmytrip international Pvt Ltd anywhere in the world, in any medium, forever.

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (send in code). Sending a message to Cmytrip international Pvt Ltd does not cause Cmytrip international Pvt Ltd to have any special responsibility to you.

The copyright in the contents of this website belong to Cmytrip international Pvt Ltd. Accordingly Cmytrip International Pvt Ltd reserves all rights. Copying of part or all the contents of this website without permission of Cmytrip international Pvt Ltd is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.

Some of the information displayed on the website is provided to Cmytrip international Pvt LTD by third party suppliers such as airlines, hotels, transportation (or) activity (or) tour providers etc. CMYTRIP INTERNATIONAL PVT LTD takes reasonable care to ensure the information supplied and displayed on the Website is accurate. We cannot confirm and does not provide any warranty in relation to the accuracy of this information and is not responsible for information on the Website that is supplied to Cmytrip international pvt ltd by third parties.

This Website contains links to other websites, which are hosted and maintained by third parties. Cmytrip international pvt ltd is not responsible for and makes no warranty or representation as to the accuracy, completeness or relevance of the information contained on such third party sites. You follow links to such sites at your own risk, and we will not be liable for any loss or damage rising from your reliance upon or use of third party sites.

Availability:

The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. You should check with your local Cmytrip authorised representative for the availability of specific products and services in your area.

Cmytrip, as a reputable and responsible travel provider, gives you the most accurate information about flights and hotels. However, it is encouraged that all clients make a personal inquiry to avoid any confusion or disturbance.

Cmytrip is not liable for any loss or damage to luggage during travel.We are not liable for any delay or change in your journey due to unavoidable circumstances, which might be anything.

We are not liable for any damage, loss, or injury sustained while enjoying the holiday packages we provide. You are responsible for your own safety measures.

We are also not accountable for any human error that gone unnoticed by the clients and our staffs.

We act as an intermediary for and sell various travel related products as agents on behalf of, numerous transport, accommodation,and other service providers, such as airlines, bus, activities, holidays and cruise line operators, as well as all of our wholesalers.

Any services we provide for you are considered collateral to the agency relationship. Our obligation to you is to make travel bookings on your behalf, and you expressly permit us to create applicable contracts between you and travel service providers. We carefully pick reputable service providers, but we are not a supplier of travel services and have no control over, or liability for, the services offered by third parties.

All bookings are made on your behalf and are subject to the service providers' terms and conditions, which include carriage requirements and liability limitations. Specifically, if for any reason (except negligence on our part) any travel service provider is unable to supply the services for which you have contracted, your rights are against that provider rather than against us.

Cmytrip strongly advises travel insurance to safeguard you from any unforeseen occurrences throughout your journey

1.Flight Tickets:

The airline tickets available through the Website are subject to the terms & conditions of the concerned airline, As we are working as an intermediary between service provider and the User to book a flight ticket.

The contract of service for utilization of the flight is always between the User and the concerned airline. Airlines retain the right to reschedule flight times, route, change or cancel flights or itineraries independent of and without prior intimation to Cmytrip.

Cmytrip has no control or authority over the logistics of the airlines and therefore is not liable for any loss, direct or incidental, that a User may incur due to such change or cancellation of a flight. Different tickets on the same airline may carry different restrictions or include different services and price.The baggage allowance on given fare is as per the terms decided by the airline, and Cmytip has no role to play in the same.

Some of the fares shown in the booking flow are “hand baggage fares” which do not entitle the User for free check in baggage and therefore the User will be required to pay separately for check in baggage. The prices for adding check-in baggage to a booking may vary from airline to airline. The User is advised to contact the airlines for detailed costs.

In the event User does not embark on the onward journey, the entire PNR pertaining to that booking shall be automatically cancelled by the airline. In such a scenario Cmytrip has no control in the said process nor will be obligated to provide alternate bookings to the User. The cancellation penalty in such an event shall be as per the applicable airline rules.

Some airlines enter into "code share" agreements with other Airlines. This means that on certain routes, the airline carrier selling or marketing the flight ticket does not fly its own aircraft to that destination. Instead, it contracts or partners with another airline to fly to that destination. The partner airline is listed as "operated by" in the booking flow.

All airlines recommend the pregnant ladies to consult a doctor before traveling at any point during their pregnancy. We request all pregnant ladies to read pregnancy rules of the respective airlines before planning their trip.

Some important points that need to be followed are: Take a medical clearance from your healthcare provider or doctor not more than 7 days before your journey stating that you are fit to travel.

You should avoid taking flights if your pregnancy is complicated and risky in nature. You should take your due date into consideration for return trip.If you are travelling on long-haul flights, identify if your body allows you to take a hectic flight journey as the seat-width may be uncomfortable in case of heavy pregnancy.

For detailed information about the same, please contact the airline you are travelling with.

• Any special request for a meal, seat, wheelchair, bassinet, etc. need to request at least 72 hours prior to your flight departure.

• Whenever you request any special service, please double check in your booking whether it’s updated or not else please call us immediately. Any complimentary service is not guaranteed as it is subject to availability.

• If you are traveling with combination fares of two or more airlines, cmytrip is not responsible for any flight delays.Please also check the baggage allowance with airline directly.

The total price displayed on the Website on the payment page usually includes base fare, applicable government taxes and our convenience fee. Users are required to pay the entire amount prior to the confirmation of their booking(s). In the event the User does not pay the entire amount, cmytrip.com reserves the right to cancel the booking.

While Cmytrip offers the lowest fares, the same is subject to the availability of seats, selection of specific sector, timing of booking and terms and conditions of the airline/third-party service provider/ operator etc.

All flight travel costs are dynamic and subject to change. As a result, the suggested pricing on our website are only valid for same-day bookings that are made before the suggested fares expire (in the event that an airline changes its suggested fares without prior notification, Cmytrip will not be held liable).

Any taxes or charges imposed by the government or airport authorities are payable by passengers. These are either included in the fare amount or to be paid upon arrival or departure in local currency at the airport of arrival or departure. In case of cancellation/refund many taxes are non-refundable.

It is essential that you enter details of each traveler correctly and according to passport or other ID Proofs. Some suppliers will deny carriage if the traveler's name varies from your booking and may cancel automatically if the traveler's name is amended. Cmytrip is not responsible for any loss or damage arising from incorrect entry of traveler's name nor for any inability to travel as a result of carrier's policies.
If the passenger doesn’t have the last name (or) First name in passport, please reconfirm name format with airline before booking.

It is the responsibility of the individual traveler to check passport, visa and health requirements. All travellers departing India require a passport and it is recommended to have a minimum validity of 6 months. An Indian re-entry visa is required for those travellers traveling on a foreign passport. We are happy to provide assistance

• Please make sure that you have all relevant travel documents like,. visa, transit visa (or)ok to board.
• Passport must be valid for 6 months from date of departure (on return date also).
• All travellers must carry hard copies of their foreign visa (soft copies won’t be accepted).
• All visa rules on our website are just indicative and its updated with best of our efforts.
• Cmytrip holds no liability for any claims about non-travel because of the lack of any travel document.
• Travellers are solely responsible for ensuring their eligibility to enter the destination or transit countries.
• User understands that the information (if any) provided by Cmytrip regarding the travel documents is only advisory in nature and can’t be considered conclusive

In case of increase in the fare in the issuance of the Air ticket , due to airlines miscalculation in amount due to server error and from the banks payment gateway issue then Cmytrip reserves the right to cancel the ticket and forfeit the amount received as Cancellation Charges.

To get any infant’s ticket issued; the age of infant must be below 2 yrs and make sure that they have valid proof-of-age documents when they’re checking in, and remember that the infant must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult.

To avail infant fares; the infant must be under 24 months of age throughout the entire itinerary that you’re booking. If the age of infant is 24 months or above then you need to book a separate booking as a child.

To get any child ticket issued; the age of child must in between 2-12 years and make sure that they have valid proof-of-age documents when they re checking in, and remember that the child must be accompanied by an adult at least 18 years old.

All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier.

If ticket is cancelled directly from the airlines web site , office or call centre , customer needs to inform Cmytrip for the refund to be processed. Please note that cmytrip do not get any alert from airlines directly.

The amenities, services, routes, schedule, aircraft type, seat availability and any other details pertaining to the flight service are provided by the respective airlines and CMT has no control over such information provided by the airlines.

User should check with the airlines directly regarding the check-in timings.

Usually, check-in begins 2 hours before departure for domestic flights, and 3 hours before departure for international flights

User should carry valid identification proofs, passport, age proofs as may be required to prove the identity, nationality and age of the passengers travelling on a ticket, including infants. Before travelling to UAE (Dubai/Sharjah/Abu Dhabi), Kuwait, Bahrain, Muscat, Oman and Qatar, Indian citizens need more than just a visa. It is the ‘OK to Board’ – an airline requirement without which the passengers won’t be permitted to board the flight to the above mentioned destinations.

You can cancel your booking as per the cancellation policy of the respective airline. Cancellation with in 24 Hours of Scheduled Departure Time must be cancelled with the Airline directly, Cmytrip will not be liable in any way if the passenger is No Show.

All Bookings cancelled may attract charges levied by airlines.

For cancellations, send email to operations@cmytrip.com, Our support team will check and process the request accordingly. For more details kindly refer to our cancellation and refund policy. Refund Process time: - Minimum 1 working day to 10 working days depending upon the bank, airline and service provider.

Money credited to the Cmytrip wallet will not be credited back to individual/agents bank account.

Cmytrip acts as a facilitator and merely provides an online platform to the User to select and book a particular hotel. Hotels in this context includes all categories of accommodations such as hotels, home-stays, bed and breakfast stays, farm-houses and any other alternate accommodations.

All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel/ suppliers (or) consolidator’s to Cmytrip.

This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel.

Cmytrip will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.

The hotel booking voucher which Cmytrip issues to a User is solely based on the information provided or updated by the hotel/supplier/consolidator regarding the inventory availability. In no circumstances can Cmytrip be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel.

The liability of Cmytrip in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of Cmytrip (subject to availability at that time), or refunding the booking amount fully which we received from the User. Any other service related issues should be directly resolved by the User with the hotel.

Hotels reserves the sole right of admission and Cmytrip has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests.

Cmytrip will not be responsible for any check-in denied by the hotel due to the aforesaid reasons or any other reason not under the control of Cmytrip. No refund would be applicable in case the hotel denies check-in under such circumstances.

The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel.

Hotels may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. Cmytrip will have no control over waiving the same.

Booking of a hotel can either be “Prepaid”, or “Pay at hotel” as per the options made available by a hotel on the Website of Cmytrip.com

In Prepaid: The total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by cmytrip.

In Pay at hotel: The concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel.

For security purposes: The User must provide cmytrip with correct credit or debit card details. Cmytrip may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.

Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made.

Some accommodation suppliers may require to present a credit card or cash deposit upon check-in to cover additional expenses that may be incurred during their stay. Such deposit is unrelated to any payment received by cmytrip and solely at the behest of the Hotel.

Cmytrip only provides a technology platform that connects intending travelers with bus operators. It doesn’t operate any bus or offer the service of transportation to the User. Cmytrip also doesn’t act as an agent of any bus operator in the process of providing the above-mentioned technology platform services.

The bus ticket booking voucher which Cmytrip issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability.

The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and Cmytrip has no control over such information provided by the bus operator.

In its role as a technology platform to facilitate transactions between the bus operators and the Users, cmytrip shall not be responsible for the operations of the bus operator including, but not limited to the following:
• Timely departure or arrival of the bus. • The conduct of bus operator's employees, representatives or agents. • The condition of the bus, seats etc. not being up to the customer's expectation or as per the description provided by the bus operator. • Cancellation of the trip due to any reasons. • Loss or damage of the baggage of the customer. • The bus operator changing a customer's seat for any reason whatsoever. • Bus operator informing a wrong boarding point for the issuance of the booking confirmation voucher, or changing such boarding point eventually with or without any notification to Cmytrip or the User. • Bus operator using a separate pick-up vehicle to transport the User from the designated boarding point to the actual place of departure of the bus.

Users are advised to call the bus operator to find out the exact boarding point, or any information which they may need for the purpose of boarding or travel in that trip.

At the time of boarding the bus, Users shall furnish a copy of the ticket, and any valid identity proof like aadhar card, passport, PAN card or voter identification card or any other identity proof issued by a government authority.

Users are required to reach the boarding place atleast 30 minutes before the scheduled departure time.

All tickets issued shall be non-transferable.

User needs to compulsorily obtain a bus ticket at the regular fare in case a child above the age of 5 years is accompanied by them, unless otherwise a particular bus operator specifies otherwise in their terms and conditions.

Hikes in Tariffs & Taxes:

We inform you on prior basis that after the finalization of the tour package rates, for any hike in entrance fees, fuel cost, guide charges, and other services, you can be charged as extra. If government revises some taxes on travel services, clients are liable to pay that extra amount.

In the event of material alterations by a supplier to a proposed tour booked by you, you may be given the option of cancelling the tour without penalty, but this is not guaranteed. The right to cancel is subject to the terms and conditions of the supplier. Your acceptance of any tickets, coupons, exchange orders, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your tour

DEFINITIONS:

‘Activity’ includes day tours & sightseeing, transfers, spa & wellness, adventure sports, cruise, theme/ amusement parks, buffets & dining or any other service/product booked on the Website. The provider of the Activity will be referred as ‘Activity Provider’, who shall be solely responsible for provision of the products/ services booked by the User.

Cmytrip role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or the service fulfilment relation is always between the User and the Activity Provider.

Cmytrip shall not provide pick up and drop facility for any Activity unless otherwise explicitly mentioned in the confirmation of the reservation.

Cmytrip shall not be liable or responsible for Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider.

The health, safety and well-being of the User in the course of availing the Activity or thereafter. Any incidental or ancillary services which is directly purchased by the User from the Activity Provider. Any incorrect information provided by the Activity Provider. The maximum liability of Cmytrip will be limited to refund of booking amount which was received by Cmytrip for reservation of the Activity.

Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time. Cmytrip may charge applicable taxes or service charge, convenience fees etc. wherever applicable. For more details kindly refer to our cancellation and refund policy.

Terms and Conditions of Use:

Cmytrip may add or change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. By continuing to use this Site after any changes are posted, you are indicating your acceptance of those changes.

Cmytrip international Pvt Ltd may add, change, discontinue, remove or suspend any other Content posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability. Cmytrip international Pvt Ltd reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of Cmytrip’s systems as well as its clients' interests are and remain, well-protected.

Towards this end, Cmytrip may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.

If Cmytrip International Pvt Ltd, in its sole and exclusive discretion, concludes that the said orders are not or do not reasonably appear to be, authentic, enforceable or valid, then Cmytrip may cancel the said orders at any time up to 3 hours before the scheduled time of departure of the relevant flight or 3 hours before the expected date of visit to any property booked through Cmytrip international pvt ltd.

Rates and Price Variations:

We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.

Final Payment: Final payment must be paid immediately when requested prior to travel date. No vouchers will be issued until final payment is received. Final payment conditions for certain air, Hotel and tour products may vary, these are shown on the individual pages. We will advise you in writing of these conditions at the time of booking. Please note the final payment may vary from the original booking price or quote if the product is subject to exchange rate fluctuations or price rises by wholesalers or other suppliers.

Please note that a card fee will be applied automatically to credit card payment amounts: This fee covers a range of costs associated with processing bookings paid for by credit card including the merchant fees of the various credit card companies, payment processing costs, administration costs, the cost of maintaining IT systems used for payment security to minimise credit card fraud, credit card chargebacks and associated fees.

Any ADM arising due to the below mentioned reasons will have to be borne by the Travel Partner

• GDS Misuse • Fictitious Names or Fake Name Like Test Names / Wrong Names • Duplicate Bookings • Churning for same segment / Flight / Date • Hold Bookings must be released or issued before Time Limit to avoid Agent Debit Memo (ADM). • In Case the Booking is aborted at the time of Hold or Booking - Please don’t issue tickets multiple times, Please contact our call centre for further action - ADM's will be borne by the agent if not guided by this policy

Payments/Top Ups/ Paid for Order: Please note that any transaction done through any Online Payment by our registered agents or walking customer comes to an agent. In case of Walk-in customer swiping the card for a booking or Wallet update, Card holder is fully responsible for it and if any dispute/Chargeback raised will be taken care by the Cmytrip registered agent. Wallet Update: If any transaction through any online payment mode and payment gets success however booking fails than that transaction amount (Excluding Payment gateway charges) will be credited to Cmytrip Agent wallet.

In-case of processing refund, based on standing instruction from the Cmytrip Agent it will be refunded through respective payment mode used while transaction.

Please note that any payment Gateway fee will be applied automatically to the online payment option.
Payment gateway charges will be Non-refundable in any circumstances.
Payment Processing Terms & Conditions: By providing your credit card details and accepting our Terms & Conditions, you authorise Cmytrip to arrange for funds to be debited from your nominated credit card, in accordance with the terms & conditions of the Direct Debit Request Service Agreement as amended from time to time.
Your bank or credit card provider may apply currency conversion fees. Credit Cards are required to secure bookings if you are travelling within 7 days.
Credit Card Chargeback Fees: Any fees charged to Cmytrip by our credit card payment provider arising from a chargeback or a disputed charge on the cardholder's credit card will be charged to the cardholder or registered agency. His fee is non-refundable.
Outstanding: If any outstanding is due, its unpaid after several reminders, Cmytrip has rights to recover by future flown tickets.

Cmytrip offers a secure server for your credit card payments.
NOTE: Money credited to the Cmytrip wallet will not be credited back to individual/agents bank account.
Promotion: Your personal information will be used by Cmytrip to contact you regarding transactions, reservations, promotions, offers, surveys, new goods or services, etc. via emails, texts, calls, IVR,instant messaging services like WhatsApp, etc