Privacy Policy :

Your privacy is highly valued by CmyTrip.com

The terms “We” / “Us” / “Our”/”Company” /“CMT” individually and collectively refer to “Cmytrip.com”(Cmy trip international pvt ltd) and the terms “You” /”Your” / “Yourself” refer to the users.

In accordance with the Information Technology Act rules, and the requirements of various legislation dealing to electronic documents and records as amended by the act, this Privacy Policy is an electronic record in the form of an electronic contract.

There is no need for a physical, digital, or electronic signature on this privacy statement. Between "user" and www.Cmytrip.com "Cmy trip international private limited" (both words defined below), this Privacy Policy is a contract that must be followed.

The terms of this privacy policy will take effect once you agree to them (directly or indirectly through electronic means, It will control your interaction with CMT for using the website (either by clicking the I accept tab, using the website, or through other means).

USERS FROM TERRITORIES OTHER THAN INDIA:

Please be aware that the information you submit with us will largely be handled in India and any other countries where we have contracted a third party to process information on our behalf. You give us your express permission to process your personal information for the purpose(s) specified in this policy by accepting this policy.

It's possible that India's personal data protection laws are different from those in your home country.

You can withdraw your permission if you have any concerns about how your data is being used by sending us an email at accounts@cmytrip.com.

However, if such data processing is necessary for us to be able to serve you or confirm your reservations after you withdraw your consent, we might not be able to do so.

For instance, if you want to book an international flight, we may need to share certain personal information about you with the appropriate third parties who will be providing the services to you.

They may then process this information to make appropriate arrangements for you, such as your gender, contact information, and any medical conditions that may require special attention or facilities.

If you withdraw your consent for us to process your information, it may:

Gravely hamper our ability to properly serve you; in that case, we might have to reject the booking altogether (or) unreasonable limit our ability to service your booking (if one has already been made), which might further affects your travel plans or force us to cancel your booking.

"Website" (definition following):

The Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, which mandate the publication of the Privacy Policy for the collection, use, storage, and transfer of sensitive personal data or information, are the legal foundation for the publication of this document.

Please take the time to carefully read our privacy statement.

By using this website, you signify that you have read, understood, and agree to this privacy statement. Please don't use this website if you disagree with the conditions of this privacy statement. When you visit our websites, utilize our applications, or use any other CmyTrip services, your use of such platforms is subject to the terms of our privacy policy (the "Privacy Policy").

CmyTrip undertaking to collect your personal information responsibly and to take all reasonable precautions to protect your privacy.

This Privacy Statement serves as an indication of our dedication to preserving private personal information, even if it is not a contract and does not grant any legal rights.

CmyTrip is committed to safeguarding the privacy of the data you give us via this website, and it takes its obligations to protect customer data extremely seriously. What personal information we get about you is detailed in this privacy statement.

We have control over the procedures utilized to acquire and use your personal information by CmyTrip.

The User who inquires about, intends to purchase, or purchases the product(s) or service(s) offered by CmyTrip through any of its online channels, including its website ("CmyTrip.com"), mobile site, mobile app, and offline channels, including call centers and offices (collectively referred to herein as "Sales Channels"), is subject to the terms and conditions of this privacy statement.

The term "Website" as used in this privacy statement refers to any of CmyTrip.com's operating websites, mobile sites, and mobile applications.

We value your confidence and make it a top priority to protect the security and privacy of the personal data you provide us when you use our services or visit our website.

Please carefully read our Privacy Statement to understand our privacy standards before supplying us with your personal information.

To conduct transactions directly with CmyTrip and give your agreement to the processing of your personal data, you must be at least 18 years old.

By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. You may have certain rights or choices that relate to your personal information, including choices about how we share your personal information with others.

You can generally visit the site without revealing your Personal Information, unless you choose to provide such information.

If you disagree with this Privacy Policy please do not use or access our Website or other Sales Channels or If you suspect any misuse or loss or unauthorised access to your Personal Data please let us know immediately by contacting us via the contact details given in this Privacy Policy.

In light of this, it is advised that the User carefully reads the privacy statements and policies of any such third parties they deal with.

INFORMATIONS THAT YOU PROVIDE US WITH:

The information shown below is gathered to enable us to offer the services you select, as well as to meet our legal requirements and obligations to third parties under our User Agreement.

We could get Personal Information from you. "Personal Information" or "Personal Data" refers to any information about a person that may be used to identify that person.

Any information given by the user and gathered by us for the following reasons is considered to be "Personal Information" of the user.

If you choose to share your personal information with us while making a booking or for any other reason, we may collect,
1. identifying information about you, such as your name, date of birth, gender, title, mailing address, billing address, home address, email address, phone number, and frequent flying airlines number and associated details.,
2. To better tailor the services we offer you, we may also gather data about the following: the name of the traveler, frequent flyer details, passport number, country of citizenship, booking reference number, and itinerary, which may include the name of the airline or carrier, hotel accommodation and/or vessel, port of destination, port of arrival, date and time of departure and/or check-in, date and time of arrival and/or check-out, meal preferences
3. Account settings and login information, such as email address and password
4. questions, conversations, complaints, or other information that you may submit to our support team)

COOKIES:

In order to provide each visitor a unique, random number as a User Identification (User ID) and better understand their specific interests using the Identified Computer, we may use "cookies" or other similar electronic tools to gather information. This will increase the websites' responsiveness for our users. Even if we place a cookie on your computer, we won't be able to recognize you until you give us permission to (by, for example, signing up).

Cookies can only be used to uniquely identify you based on information you submit. Our advertisers may also place their own cookies on your computer if you click on one of their adverts.

Our web servers automatically log a few bits of data about your computer's Internet connection when you visit our website, including your IP address. (Your IP address is a number that instructs devices linked to the internet where to send data, including the web pages you view.)

Your IP address does not directly link to your identity. We use this information to provide our web pages to you upon request, in addition to tailoring our website to users' interests, monitoring site traffic, and notifying advertising of the regions from which our visitors originate.

HYPERLINKS TO OTHER WEBSITES

We disclaim any liability for the actions taken by third parties operating websites that connect to or from the Service, or for the data or content found there.

Please keep in mind that our Privacy Policy is no longer in effect when you click a link to leave the Service and visit another website.

Any other website you visit and engage with, even ones to which our website may contain links, is governed by its own set of terms and conditions.

SECURITY MEASURES WE MAY TAKE :

Some data about you is generated automatically. The following information is specifically logged for statistical reasons on our website during your visit: your IP address, the software version and device identification (IDFA / IMEI) of the mobile device you use, as well as any browser or mobile device customizations you use to access our services, kind of operating system, type of browser, date and time of access, websites visited, dates downloaded, etc. Internet Traffic trends in general may be tracked using this data.

Location data, which we get when you use our location-based services and enable the location function on your device. This includes information about your location that was gathered via GPS or WiFi, your address that was included in the account information you gave us, and shared information that you or others posted that showed your present or former location. You can disable the location function to stop us from tracking your whereabouts.

In compliance with relevant legislation, we keep an eye on customer accounts to detect, investigate, and/or report fraud, terrorism, misrepresentation, security problems, and criminal activity. Your phone calls to us and interactions with our customer service representatives may be recorded. These recordings may be used by us to keep track of the effectiveness of our customer service, verify the veracity of the data you supply to help stop fraud, or train our internal personnel.

To help us refine and enhance the functionality of our website or app, we track how you use it.

In order to avoid fraud, we also engage third parties to verify the accuracy of the sort code, account number, and card number you provide if you pay with a credit or debit card.

Automatic Session Data Logging:

Of course, it's your responsibility to keep your passwords and the details of your Site membership account private. Please use this information responsibly and at all times, especially when using the Internet.

Depending on the options available, this Website implements cookie and tracking technology. To give you a better service and experience, aggregate cookie and tracking data may be shared with third parties.

In order to look into any concerns you or others may have regarding our website, our goods, or our services, we use the information you supply. Additionally, we use data when it's essential for compliance, regulatory, investigative, and legal claims (including disclosing such data in conjunction with legal action or litigation).

Purpose of Collection and Use of Customer Data:

You hereby acknowledge and agree that the Customer Data is collected by the Company for a lawful purpose and to facilitate your use of the Website and Services. You further acknowledge and agree that such collection of Customer Data is necessary for the same and that the Company does not retain any Customer Data for longer than is required for the purposes of your use of the Website and Services.

The Company collects and uses the Customer Data for the following purposes:

1. The Company uses the Customer Data to provide you with access to its Website and Services and services from its subsidiaries, affiliates and third parties.

2. By using this website and on procuring quotations therein,you hereby authorize us to contact you via calls,mails and/or text messages on the contact details so provided,to furnish you with information with regards to the services and products of cmytrip. This authorization shall be licit for the mentioned purposes irrespective of whether you are registered with the NDNC registry.
3. Give you access to particular account details.

4. The Company uses the Customer Data to track how you use the Website and Services in order to offer other value-added services, such as but not limited to:
(a) the provision of real-time notifications via SMS and/or email regarding missed calls; (b) the recording of incoming and outgoing calls for the provision of call analytics, such as understanding how your business operates, offering training, and analyzing call patterns; and (c) providing access to the Customer Data through the Customer Relationship Management tool using the Company's programmable application programming interfaces; (d) providing access to the Customer Data through the Customer Relationship Management tool using the Company's programmable application programming interfaces; and (e) providing a call-making facility from a Google Chrome plugin or extension.

5. You hereby acknowledge and agree that the Customer Data, to the extent that it consists of information relating to the manner and mode of payment of fees for the use of the Website and Services (such as details of your bank account, credit card, debit card, net banking, etc.), submitted by you while making payment of fees: (a) goes through the safe and secure transaction process provided by the Company's payment gateway partners; (b) goes through the Visa or Mastercard pages, as appropriate. (c) That the Website, the Company, its subsidiaries, affiliates, and third parties, as well as any other users of the Website and Services, do not have access to such payment information.

6. The Company uses the Customer Data to resolve complaints raised by you as per the Company’s policies including but not limited to support and maintenance policy and service level agreements, if any.

7. The Company may use the Customer Data to provide you with new products, services and support and maintenance services. In addition, you hereby acknowledge and agree that the Company may use the Customer Data

Your information will be used by the Company for the following reasons: (a) to keep you informed about technological upgrades or modifications to the Company's policies; (b) to enhance the Website's functioning and content; and (c) to help the Company better understand its customers and/or provide additional services.

8. You hereby acknowledge that the Company uses cookies while providing access to the Website and Services and consent to its continued use of the same. For the purpose of clarity, ‘cookies’ are small files that a website or service provider transfers to your computer and/or hard drive through your web browser, provided you consent to the same, that enables the websites’ or service providers’ systems to recognize your web browser and capture and retain certain information. You hereby acknowledge and agree that cookies may be used for the Company’s implementation on your and/or others’ visits to the Website.

9. The Company works closely with its subsidiaries, affiliates and third parties engaged by it during the course of the provision of Services. You hereby acknowledge and agree that the Company may disclose the Customer Data to its subsidiaries, affiliates and authorized third parties engaged by it, which subsidiaries, affiliates and authorized third parties may or may not be located within India. However, in any such cases, the Company shall make reasonable commercial efforts to ensure that such subsidiaries, affiliates and authorized third parties keep such portions of the Customer Data that they may receive from the Company confidential as per industry standards.

WHY WE COLLECT :

For so that we can better understand you and provide you with offers that will improve your experience while traveling with us.
To use your personal information to make it easier for you to travel with us, complete your trip plans, and receive the services you have requested.
Provide services like ground handling, baggage services, travel, tours and forex.
Manage city tours and activities, ground transportation services, hotel bookings, travel insurance, car rentals, and other ancillary services that you have requested through us.

*Manage the boarding process and facilitate flight connections at the airport. *To assist keep you safe when you fly with us and to comply with certain legal and regulatory obligations.
*To track your flight both in advance and at the airport.
*To treat you more personally and deliver services customized to your needs.
*To enable duty-free shopping, to provide you rewards from our loyalty program, and more.
*To better your experience with cmytrip and to fulfill your requests for services, we will use the information you provide for the reasons outlined in our privacy policy.
*If you have subscribed, to send you marketing and promotional materials, as well as to conduct market research and analysis.
*To keep you updated on your booking and travel plans by delivering critical information about a good or service you've purchased.
*To make your flying experience easy and convenient by sending frequent status updates and service communications.
*For management and administrative reasons.
*To enhance our websites, contents and services.

TO WHOM WE MAY SHARE IT TO :

To the authorities in charge of immigration, customs, border security, and anti-terrorism, who are mandated by law to have access to booking and travel itinerary details, including Passenger Name Records for every passenger;

In order to comply with any legal requirements, judicial processes, court orders, legal process, or legitimate demands from governmental authorities, we may disclose your personal information to such parties or to other pertinent third parties.
Along with our tour operators. In order to provide the Services (such as matching users with airlines or online travel agencies to book flights or other travel services, and sharing personal details, contact information, passport information, preferences, requests, accommodations, and other information with the airline or online travel agency), we share your information with our travel partners.

We also share your information with our travel partners for their own purposes, which may include marketing or advertising.
To third parties, such as other airline partners, partners with whom we have a legal agreement, other service providers, including those working as our agents or subcontractors, such as hoteliers, insurance companies, ground handling service providers, medical assistance providers, caterers, credit card and credit reference agencies, IT and system administration service providers, data analytics & data processing service providers, vendors, and our legal and financial advisors.

To third parties for defending against claims or when financing, securitizing, insuring, restructuring, assigning, or otherwise disposing of all or a portion of our company or assets;
To official authorities, including law enforcement, governmental, regulatory, and health authorities: (a) if we believe disclosure is necessary to comply with any applicable law or regulation; (b) to protect and defend our rights, or the rights or safety of third parties; or (c) where it is in our legitimate interest to cooperate and share information with such authorities;

To other parties to whom we may decide to sell, transfer, or combine parts of our company or our assets.
Depending on the specifics of the asset purchase, our customer information may also be given to the buyer when CmyTrip's assets are bought. Additionally, if we decide to sell, transfer, or assign our company, any portion of it, any of our subsidiaries, or any business units for any reason, including business expansion, development, or restructuring, customer information, including the Personal Information collected here, will be transferred in accordance with this restructuring exercise.

Where you have made a trip reservation, to other travelers traveling under the same reservation as you. As an alternative, we can try to buy or combine with other companies. In the event that our company changes hands, the new owners may continue to use your Personal Data in the manner described in this Privacy Policy.

We require payment information (such as credit or debit card account information, information about other online payment methods, etc.) in order for you to utilize some Services (such as booking a trip) and to pay some of our travel partners. When you provide payment information through our Services, we will share that information with travel partners, third-party payment processors, and other thirdparty service providers (such as, but not limited to, vendors who provide fraud detection services to us and other third parties), as required to fulfill our contractual obligations to you (for example, to confirm your reservation or make a payment to a travel partner as necessary), to fulfill our legitimate business interests.

We provide your credit or debit card account information (including card number, expiration date, and, if necessary by the relevant travel partner, CVV number) to the relevant travel partner to process the transaction when you use a credit or debit card to secure a booking or reservation through our Services. You have the choice to keep your credit or debit card account information to your account for later use when you submit it through our Services. If you decide against saving the information about your credit or debit card account to your account, it will be removed when the transaction is finished.

The security precautions used by CmyTrip or our third-party service providers cannot be completely guaranteed to prevent unauthorized parties from accessing your payment information or other information during transmission. We accept no duty or obligation for disclosure of your information due to transmission errors, unauthorized third-party access, or other factors beyond of our control, with the exception of situations where liability cannot be avoided or reduced owing to the applicable laws.

Account suspension, account deletion, and customer data modification:

The Company shall suspend your account and your use of Services made by you via electronic mail. Such Customer Data will be deleted as soon as reasonably practicable in accordance with the Company’s policies and applicable law. However, the Company may retain your Customer Data, to the extent permitted by applicable law to be used in certain circumstances such as to resolve disputes, troubleshoot problems and enforce the Company’s applicable policies. Further, you hereby acknowledge and agree that such Customer Data may never be completely removed and/or deleted from the Company’s and/or third parties’ databases due to technical and legal constraints.

If at any time you wish to review the Customer Data to ensure that it is accurate, you may email the Company at accounts@cmytrip.com and express your concerns regarding the accuracy of the Customer Data. The Company will then take steps to correct and/or amend the Customer Data to the greatest extent possible, to ensure its accuracy. However, the Company, its subsidiaries, affiliates, and third parties shall not be liable for the accuracy and completeness of the Customer Data.

YOUR DATA PROTECTION RIGHTS :

The right to information: the right to know how your personal data is collected and used. Right of access: The right to obtain copies of the Personal Data we currently possess on you at any time, as well as the right to request that we change, supplement, or eliminate such data.

This access includes getting information about the processing, such as the reason for it, the types of data involved, who will get it, how long it will take, what rights the data subjects have, and what protections should be in place for transfers to foreign countries. Unless your request is obviously unreasonable or disproportionate, we won't charge you if we grant you access to the Personal Data we have on file about you. We may reject your request if we are able to do so lawfully. If we decline your request, we will explain our decision to you.

Right to rectification:

The ability to have incomplete or erroneous personal data corrected. The ability to ask us to delete or otherwise remove your Personal Data from our systems. Right to data portability: the right to ask that we move, copy, or transmit your Personal Data to another data controller in a machine-readable format.
Right to restrict our use of your Personal Data: The right to limit how we can use or process your Personal Data.

The right to object:

To how we use or treat your personal data, even when we do so to further our legitimate business interests.

Right to opt-out: If you no longer want to receive promotional materials, you may opt-out of receiving these messages by notifying us using the contact information provided below. Right to withdraw consent: You have the right to withdraw previously granted permission to the processing of your Personal Data.

MAIL ACCESS :By clicking the "unsubscribe" link included in these emails, you may choose not to receive marketing and promotional emails from CmyTrip in the future. You can choose not to receive promotional emails if you have a CmyTrip account in your account settings. It is important to remember that even if you choose not to receive marketing emails from any of our services, we will still send you service-related information, such as confirmations of any future bookings you make .

HOW LONG DO WE MAINTAIN YOUR PERSONAL INFORMATION?

Cmytrip will keep your personal data on file for as long as it takes to accomplish the goals outlined in this policy. When necessary to comply with any legal, regulatory, tax, or accounting obligations, for example, we may keep your personal information on file for longer periods of time.
When your personal information is no longer needed, we will make sure it is securely removed or kept in a way that prevents the business from using it.

RIGHTS RELATED TO POLICY UPDATE:

If our business changes at some point, we retain the right to sometimes update or modify our privacy statement in accordance with management policy standards or official Government of India directives will amend this privacy statement as required.

Please be aware that we have the right to change this privacy statement whenever we deem it necessary. The most recent revision of this privacy statement will be updated in this page and when it is published, it will become operative. We reserve the right to change this policy at any time and such changes will be communicated to you in compliance with any relevant laws.

If you have any queries about our privacy policy, Kindly contact us at our support team 24x7 07966766616 , or send mail to: accounts@cmytrip.com

Grievance Resolution:

Redressal Mechanism: Any complaints, abuse, or concerns over material, comments, or violations of these rules should be reported right away to the designated Team, who is listed below, in writing or by email that is signed electronically.
If you have any queries Kindly contact us at: escalation@cmytrip.com